At Cashy Casino, clear rules and transparent procedures form the foundation of a secure and responsible gaming environment. Our Terms and Conditions explain how accounts are created and managed, how deposits and withdrawals are processed, and what responsibilities apply when using our services. By establishing understandable requirements for payments, verification, bonuses, and gameplay, we aim to help every eligible player make informed decisions and manage their account with confidence.
Please read these conditions carefully before registering or participating in real-money games. By accessing our services, you acknowledge and accept the provisions outlined below, together with our Privacy Policy, Bonus Terms and Conditions, and Responsible Gaming Policy.
1. General Terms
These Terms and Conditions establish a binding agreement between the registered player and Cashy Casino, operated by Gareton B.V. Our company is incorporated in Curaçao under registration number 160656, with its registered address at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao. Our gambling services operate under license OGL/2024/165/0185, issued under the Curaçao regulatory framework.
The agreement applies to casino games and related services available through our website, mobile-compatible interfaces, and other supported platforms. Completing registration confirms that you have read, understood, and agreed to the applicable rules. Anyone who does not accept these conditions must refrain from using our services.
As regulatory requirements and operational procedures evolve, updates to this agreement may become necessary. We reserve the right to revise its provisions, informing players of significant changes within a reasonable period and requesting acceptance of the updated terms. If you choose not to consent, any outstanding account balance will be handled according to the relevant settlement provisions, which take precedence over the Payments Policy unless expressly stated otherwise.
The English version remains authoritative whenever translations differ. Should a particular provision be declared unenforceable, the remaining sections continue to apply. Acceptance also extends to the policies and guidelines published on our website, including those addressing privacy, promotional rewards, and responsible gambling.
2. Responsibilities of Players and Cashy Casino
A fair gaming environment depends on mutual responsibilities. Our role is to provide access to casino entertainment under the applicable regulatory conditions, while players must participate lawfully, maintain accurate information, and respect the rules governing each activity.
Gambling involves financial uncertainty, and losses are possible regardless of previous results or playing experience. By participating, you acknowledge these risks and understand that ordinary gambling losses remain your responsibility.
2.1. Betting and Transaction Accuracy
Technical systems occasionally encounter errors that affect wagers, balances, or payment calculations. If an incorrect transaction is identified, our team may cancel the affected wagers and restore the previous account position. Alternatively, the activity may be recalculated according to the correct rules and conditions applicable when the wager was placed.
Betting requests may be rejected or limited when necessary. You cannot place wagers exceeding your available balance, and legitimate winnings are credited to your personal account.
2.2. Player Conduct and Accurate Information
Every account holder must provide truthful, complete, and current information. Changes to personal details, contact information, or relevant payment information should be communicated promptly.
Participation must remain fair and independent. Fraud, collusion, manipulated results, unauthorized software, automated tools, and other unlawful methods are prohibited. Suspicious transactions may require additional verification, while confirmed violations can result in canceled wagers, restrictions, or account termination.
Respectful communication is also expected when interacting with other players and our personnel.
2.3. Personal Payment Methods
Only payment instruments belonging to the registered account holder may be used. Cards, bank accounts, and wallets owned by another person are prohibited.
If a security investigation identifies unauthorized third-party payment activity, winnings may be confiscated and the original deposit returned to the legitimate payment account owner. Cashy Casino does not accept responsibility for funds lost through payments initiated from another person's account.
2.4. Cryptocurrency Risks
Bitcoin and other digital assets can experience considerable price fluctuations. Cryptocurrency values may change independently of casino activity, and players accept the financial risks associated with holding or transferring these assets.
Our website does not provide investment advice. Information about digital currencies, trading, or external services should not be treated as a recommendation to make financial investments.
2.5. Technical Availability and Liability
Casino games and website features are provided subject to technical availability. Although maintaining reliable services remains a priority, uninterrupted access and error-free operation cannot be guaranteed.
Hardware failures, software errors, unstable internet connections, and other technical interruptions may affect access or gameplay. The limitations of liability and indemnification obligations described in our agreement apply to claims, expenses, and losses associated with using the platform.
Where reasonable grounds indicate a violation of these conditions, account registration may be refused, access suspended, payments withheld, or an existing account closed in accordance with the relevant provisions.
3. Restricted Countries and Regional Eligibility
Online gambling is regulated differently across jurisdictions. Before creating an account, making a deposit, or placing a real-money wager, you must establish that participation is lawful in your location.
Access to our website does not automatically establish eligibility. Regional restrictions apply regardless of whether payments are made using fiat currencies or cryptocurrencies.
3.1. Restricted Jurisdictions
Our services are unavailable for real-money deposits and gameplay to users from the following countries and territories:
United States of America, Puerto Rico, Greece, United Kingdom and its overseas territories, Isle of Man, Jersey, Gibraltar, Spain, France and its overseas territories, Netherlands, Israel, Lithuania, Slovakia, Belgium, Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syria, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Estonia, Bulgaria, Latvia, Liechtenstein, Poland, Romania, Cyprus, Brazil, Belarus, Russia, and Curaçao.
For France, the restrictions also extend to Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, and New Caledonia.
3.2. Verification of Regional Eligibility
Identity checks may be conducted to determine whether an account complies with geographical restrictions. If a violation is identified, withdrawals or refunds may become subject to additional limitations, although reasonable measures will be taken to return eligible funds.
Winnings generated from bonuses issued to players in prohibited jurisdictions, including territories restricted from particular promotions, are void.
Our Bonus Terms and Conditions provide further information about geographical limitations affecting promotional participation.
4. Game Availability and Rules
Our game catalogue includes titles supplied by independent software developers, each operating under technical standards and geographical distribution requirements.
Before participating, you are responsible for understanding the relevant game rules, betting mechanics, and theoretical payout percentages. Individual games may be unavailable in particular territories even when the broader casino services are accessible.
4.1. Software Provider Restrictions
Some software providers enforce additional licensing and distribution restrictions. NetEnt, for example, applies limitations to certain countries and maintains separate lists of territories where its products cannot be offered.
Additional restrictions affect branded games such as Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and titles within the Universal Monsters collection. These restrictions vary by game and may extend beyond the provider's general geographical limitations.
NYX games are not available to players from Canada under the published provider conditions.
The full territory-specific exclusions for individual providers and branded games remain governed by the applicable game availability provisions.
4.2. Circumventing Restrictions
Using a VPN, proxy, or similar technology to bypass restrictions established by a software provider is prohibited.
Violations may result in canceled winnings, account limitations, or other actions permitted under our Terms and Conditions.
5. Fees and Taxes
Gambling winnings may create tax obligations depending on the legislation applicable in your country of residence.
Players are responsible for determining, reporting, and paying any taxes, duties, or legally required charges associated with their winnings.
Cashy Casino does not assume responsibility for personal taxation obligations. Professional financial or legal guidance may be appropriate where local requirements are unclear.
6. Player Accounts
A registered account is required for participation in real-money casino games. Our registration procedures are intended to establish individual account ownership, maintain accurate information, and support secure access.
6.1. Eligibility Requirements
Participation is permitted only when all applicable eligibility conditions are satisfied.
Players must be at least 18 years old, or meet a higher legal gambling age where required by their jurisdiction. Gambling must be legally permitted in their location, and participation must take place strictly for personal, non-professional entertainment.
Accounts cannot be operated on behalf of another person.
6.2. Account Registration
Creating an account requires completion of the registration form, including a valid email address and the requested personal details.
Only one account is permitted per player, household, IP address, and computer. Additional or duplicate accounts may be blocked or closed, with wagers invalidated and associated bonuses or winnings forfeited under the applicable conditions.
If an additional account is required, the request must first be submitted through the authorized account management procedure. Any existing account may need to be closed before a replacement is established.
Players who discover duplicate registrations must inform our team immediately.
6.3. Protecting Your Credentials
An accessible email address is essential for authentication, notifications, and account recovery. Providing an incorrect address may prevent successful restoration of account access.
Passwords and login information must remain confidential. You are responsible for safeguarding these credentials and preventing disclosure to third parties.
Cashy Casino does not accept responsibility for unauthorized account use resulting from credentials intentionally or accidentally shared by the account holder.
6.4. Account Closure
You may request account closure by contacting customer support. Remaining eligible funds will be returned after deduction of applicable withdrawal charges, with the repayment method determined according to our procedures.
We may also refuse registration or close an existing account without prior notice or a specific explanation, subject to the relevant contractual obligations and balance settlement rules.
Proof of age can be requested at any point. Failure to satisfy age-verification requirements may result in restricted access or account suspension.
7. Know Your Customer (KYC) Verification
Identity verification is a mandatory component of our security and compliance procedures. It helps establish that each account belongs to a genuine person, deposited funds originate from legitimate sources, and withdrawals reach the appropriate recipient.
7.1. Required Documentation
Depending on your account status, verification may require:
- Proof of identity: A government-issued passport, identity card, or driving licence displaying your name, photograph, date of birth, and document validity dates.
- Proof of payment: Documentation identifying the payment account owner, transaction date, and transferred amount.
- Proof of address: A document issued within the previous 90 days showing your full name and registered residential address.
Additional documents may be requested whenever necessary to complete or update verification.
7.2. Review and Approval
Once the required checks are completed, confirmation is provided by email. You can also contact customer support to request information about your verification status.
Previously approved accounts may still be subject to further checks if identity documents expire, residential information changes, or new security concerns arise.
7.3. Incomplete Verification
Withdrawals cannot be released until the necessary verification requirements have been satisfied.
If information is missing, reasonable attempts will be made to contact you using the registered contact details. Continued refusal to provide documents or prolonged failure to respond may lead to account suspension and eventual closure.
Outstanding eligible balances remain subject to payment once the required procedures have been completed.
Funds obtained through unlawful conduct or confirmed violations of the applicable conditions may be retained under our fraud prevention rules.
8. Payments Policy
Our cashier supports financial transactions through the payment methods available to eligible players. Deposits, promotional balances, and withdrawals are governed by their respective processing and verification rules.
Cashy Casino is not a financial institution. Accounts do not accrue interest, and credit is not provided for gambling participation.
8.1. Deposits and Account Balances
Real-money gameplay requires sufficient funds in the registered account. Available deposit methods and applicable limits are displayed through the cashier.
When an account contains both deposited funds and promotional funds, the real-money balance is used first. Bonus funds become available for wagering after the deposited balance has been exhausted.
If you withdraw or transfer a qualifying deposit before completing the associated bonus requirements, the remaining bonus and winnings derived from it are forfeited.
Individual promotions remain subject to our separate Bonus Terms and Conditions.
8.2. Payment Ownership
Deposits must originate from personal wallets, bank accounts, cards, or other payment instruments owned by the registered player.
Payment details must match the account holder's registered identity. Additional checks may include identity documents or photographs showing the player with their identification.
All previous deposits must be confirmed before a withdrawal can proceed.
Card transactions may appear in USD or EUR, depending on the payment arrangement. Currency conversion charges may be imposed by the relevant bank.
8.3. Cryptocurrency Transactions
Digital asset deposits must meet the minimum amount displayed for the selected currency.
Transfers below the applicable threshold cannot be processed by the payment provider and may be unrecoverable. Players must also confirm that the correct cryptocurrency network and destination address are selected.
If funds are mistakenly transferred to an incompatible network address, recovery is considered only when the affected amount exceeds $5,000.
A recovery fee of 0.1 BTC applies to qualifying recovery attempts, and the incident must be reported within seven days. Successful retrieval is not guaranteed.
8.4. Withdrawal Conditions
Our objective is to process eligible requests without unnecessary delays. The published policy establishes a target of approximately one hour, although certain withdrawals may require additional processing time.
Identity checks, bank procedures, payment provider restrictions, and game-result verification can influence settlement. Significant winnings may require confirmation from the relevant software provider, and substantial payouts may be arranged in monthly installments.
Funds already used for completed wagers are not eligible for cancellation or refund merely because gameplay resulted in a loss.
8.5. Minimum Wagering Before Withdrawal
As an anti-money-laundering measure, active deposited funds must be wagered at least once before becoming eligible for withdrawal.
Separate promotional wagering requirements may apply when an account includes a deposit bonus or other conditional reward.
8.6. Withdrawal Methods and Currency
Withdrawals generally must use the payment method associated with the original deposit. For example, a qualifying Skrill deposit should be withdrawn through Skrill.
Eligible Visa and Mastercard transfer services may be available for supported non-corporate cards, although issuing banks can reject transactions.
Our internal operating currency is EUR, and currency conversion may affect the final transaction value.
Bank transfer withdrawals are made in EUR and generally require three to ten banking days. USD bank transfer payouts are not supported under the published conditions.
Players using USD accounts may access eligible e-wallet withdrawal options, including EcoPayz, Interac, Instadebit, iDebit, MiFinity, and MuchBetter, provided the necessary deposit and verification requirements have been met.
8.7. Fees and Additional Checks
Withdrawal charges may be applied at our discretion. Banks, blockchain networks, and independent payment services may impose additional costs outside our control.
Further verification may include a telephone call to the number registered on your account. If the necessary contact cannot be established within two weeks of a withdrawal request, the account may be locked pending successful verification.
False or incomplete personal information may result in withdrawal refusal and account termination, with regulatory reporting where required.
8.8. Refunds
Refund requests must normally be submitted within 24 hours of the relevant transaction. Where unauthorized account access is alleged, the applicable request period extends to 30 calendar days.
Before the refundable amount is calculated, bonus funds and associated promotional winnings are removed.
Certain card withdrawals may be handled as refunds against previous card deposits. Additional winnings may then be paid through another supported method.
Security concerns may also result in refunds being initiated directly to the original card, together with notifications to the appropriate parties or authorities.
Refund processing may require identification, proof of payment, proof of address, and additional supporting documents.
9. Fraud Prevention
Maintaining a trustworthy gambling environment requires safeguards against financial crime, system manipulation, and unfair participation.
Our anti-fraud procedures address suspicious transactions, coordinated behavior, unauthorized software, identity misuse, and attempts to manipulate promotional rewards.
9.1. Prohibited Activities
The following activities may result in investigation or enforcement measures:
- Collusion or coordinated gambling arrangements.
- Automated gameplay through unauthorized programs or devices.
- Creation of duplicate accounts or impersonation of another person.
- Chargebacks and deliberate denial of legitimate payments.
- Use of stolen payment instruments or forged documents.
- Manipulation of promotional conditions.
- Exploitation of technical errors or incorrectly accepted wagers.
- Betting patterns intended to conceal the origin of funds or transfer money between players.
- Deliberate postponement of bonus features to gain an unauthorized promotional advantage.
Additional circumstances, including bankruptcy in the player's country of residence, may be considered under the published fraud prevention conditions.
9.2. Investigations and Consequences
Where prohibited conduct is suspected, account restrictions may be imposed while the relevant circumstances are reviewed.
Depending on the violation, wagers may be canceled, bonuses withdrawn, winnings confiscated, or access permanently terminated.
Chargeback activity may lead to recovery claims covering resulting losses and expenses. Relevant information may also be shared with regulatory authorities when required.
9.3. Technical Errors and Unfair Advantages
Players must not deliberately exploit incorrect software behavior, delayed game features, or other technical weaknesses.
Suspected errors should be reported immediately. Failure to disclose a known problem or deliberate misuse may result in financial liability.
Our team may invalidate wagers affected by manipulation, criminal activity, force majeure, or technical errors, subject to the applicable conditions.
10. Intellectual Property Rights
The content, software, trademarks, logos, written materials, and other protected elements available through our website remain the property of Cashy Casino or their respective owners.
Using our services does not grant ownership of these materials or permission to reproduce them independently.
Any use of protected intellectual property requires appropriate authorization, except where expressly permitted under the applicable agreement.
11. Assignment
Cashy Casino may lawfully assign or transfer its rights and obligations under this agreement.
Players may not transfer the agreement or their obligations to another person without the required authorization.
Account ownership remains personal and cannot be reassigned through private arrangements or shared login credentials.
12. Applicable Law and Jurisdiction
These Terms and Conditions operate within the applicable Curaçao legal framework.
The agreement became effective on February 9, 2026. By continuing to use our services, players confirm their acceptance of the applicable provisions.
Questions about individual conditions can be directed to customer support through live chat or email. Our team remains available around the clock to explain the relevant procedures.
13. Dormant Accounts
Accounts with no qualifying login activity for six consecutive months may be classified as inactive or dormant.
When a dormant account retains a positive balance, an administrative charge of at least €5 per month, or its equivalent in the account currency, may be deducted.
The fee begins at the start of the month following the date on which dormant status is established. Notification is provided by email.
Deductions stop when the account becomes active again or its balance reaches zero.
Players wishing to avoid inactivity charges can review their account status and arrange any necessary withdrawal or closure procedures.
14. Complaints Procedure
Clear communication is an important part of resolving disputes. Our complaints process allows registered players to raise concerns about account activity, payments, game results, or other services.
14.1. Submitting a Complaint
Complaints should initially be directed to customer support using the contact methods available on our website.
The support department reviews the issue and may escalate it internally when further investigation is needed. Reasonable updates about the complaint's status will be provided.
14.2. Disputed Game Results
If the outcome shown on a player's screen differs from the result recorded by the gaming server, the server record is treated as authoritative under our agreement.
Server records are also used to establish the relevant circumstances and outcome of disputed gameplay.
14.3. Complaint Ownership and Escalation
Only the original account holder may initiate and pursue a complaint. Complaints cannot be sold, transferred, or assigned to unrelated third parties.
If the internal resolution is unsatisfactory, players may escalate the matter to the relevant gambling authority or request review through an applicable dispute resolution service.
15. Expiry Period for Claims
Claims or causes of action arising from the agreement or our services must be filed within six months of the event giving rise to the claim.
Players should therefore report concerns promptly and retain the relevant payment records, communications, and supporting documentation.
The six-month deadline applies according to the provisions and applicable legal framework governing this agreement.
16. Non-Transferability
Rights and claims associated with casino accounts cannot be assigned, pledged, sold, gifted, transferred, or otherwise encumbered without our consent.
This restriction covers account ownership, deposits, winnings, wagers, contractual claims, and other related financial interests.
The prohibition extends to arrangements involving intermediaries, companies, fiduciaries, and third parties.
These provisions are intended to operate as a non-transferability clause under Article 83, paragraph 2, Book 3 of the Curaçao Civil Code.
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